Gateway to Encrypt, back up, and secure your assets
The easiest, safest, and fastest way to secure & back up crypto asset.
200+
Countries Covered
30 M
Global Investors
7000+
Secured Wallet
$1.3B
Secured Volume
Why choose us
Meet Our Amazing Team
Frequently Asked Questions
1. What is a digital wallet?
A digital wallet is a software-based system that securely stores users’ payment information and passwords for numerous payment methods and websites. It can also include cryptocurrency wallets or mobile payment apps.
2. How do I keep my digital wallet secure?
Use strong, unique passwords, enable two-factor authentication (2FA), keep your device OS and apps updated, and avoid using public Wi-Fi when accessing your wallet.
3. What is 2FA, and why is it important?
2FA adds an extra layer of security by requiring not just a password, but also a second form of verification (like a text message code or authenticator app). This helps prevent unauthorized access even if your password is compromised.
4. What are the risks of using public Wi-Fi with a digital wallet?
Public Wi-Fi can expose your data to hackers who can intercept network traffic. This makes it risky to access sensitive apps like digital wallets without proper protection (like a VPN).
5. What should I do if my wallet or phone is lost or stolen?
Immediately lock or wipe your phone remotely (using tools like Find My iPhone or Google's Find My Device). Then, change your wallet login credentials and notify your wallet provider or financial institutions.
6. Seed phrase or recovery phrase, and why is it important?
A seed phrase is a series of words used to recover access to a cryptocurrency wallet.
7. What is phishing and how can I avoid it?
Phishing is a scam where attackers trick you into revealing personal information. Always double-check.
8. Are biometric logins safe for wallet access?
Biometric security can add convenience and an extra layer of protection, but it's best used alongside other security measures like strong passwords and 2FA.
9. software vs. hardware wallets in terms of security?
Software wallets (apps) are convenient but more exposed to online threats. Hardware wallets store your private keys offline, making them much more secure for storing large amounts of digital assets.
10. Can I recover my funds if my wallet is hacked?
In most cases, no. Digital wallets—especially decentralized crypto wallets—do not have a central authority that can reverse transactions. That’s why prevention and education are critical.
Still have question?
Can't find what you're looking for? Please chat to our friendly support team
Secure your income with the platform web3dex
get started with the easiest and most secure platform to save digital ART and NFTs
Secure Wallet
